1. What is ValueFurnish?

ValueFurnish is an online platform that specializes in reselling open-box furniture. We offer high-quality furniture at discounted prices, providing a sustainable solution for furnishing your home.

2. What does “open-box” furniture mean?

Open-box furniture refers to items that have been previously purchased and returned by customers without being used, or items that were used as display models in stores. While these pieces are not brand new, they are inspected to ensure they are in excellent condition before being listed on our website.

3. Is the furniture in good condition?

Yes! We carefully inspect each item to ensure it meets our quality standards. Any minor imperfections will be clearly noted in the product description, so you know exactly what to expect when making a purchase.

4. How do I place an order?

Placing an order is easy:

1. Browse our selection of furniture.
2. Add the items you like to your cart.
3. Proceed to checkout and complete your payment.
4. You’ll receive a confirmation email with details about your order.

5. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options as indicated during checkout.

6. Do you offer shipping?

Yes, we offer shipping across the United States except Alaska and Hawaii. Shipping costs and delivery times vary based on your location and the size of the items. Shipping details are provided at checkout.

7. How long does delivery take?

Delivery times depend on your location and the size of the item. Typically, orders are processed within 2 business days, and shipping can take an additional 7-10 business days. We’ll provide an estimated delivery date with your order confirmation.

8. Can I return an item?

No, all sales are sold as-is and final. Since we specialize in open-box furniture sold at discounted prices, we do not accept returns or exchanges. Please ensure you review the item details and any noted imperfections before making a purchase.

9. What if my furniture arrives damaged?

We take great care to package your items securely. However, if your item arrives damaged due to shipping, please contact us within 48 hours of delivery at support@valuefurnish.com. We’ll work with you to resolve the issue promptly.

10. Do you have a showroom or store?

ValueFurnish operates exclusively online, allowing us to offer lower prices. However, we occasionally host pop-up events where you can see some of our items in person. Stay updated by following us on social media!

11. How is ValueFurnish sustainable?

By reselling open-box furniture, we help reduce waste and the demand for new manufacturing. Our process minimizes intermediate storage and transportation, leading to a smaller carbon footprint compared to traditional retail.

12. Can I track my order?

Yes, once your order has shipped, you’ll receive a tracking number via email. Use this to monitor your shipment's progress until it arrives at your doorstep.

13. How can I contact ValueFurnish?

For any questions, feel free to reach out to us at support@valuefurnish.com. Our customer service team is available Monday through Friday, 9 AM - 5 PM EST.