FAQs

✅ FAQ 1: What is ValueFurnish?

ValueFurnish is an online platform that specializes in reselling open-box furniture. We offer high-quality furniture at discounted prices, providing a sustainable solution for furnishing your home.

✅ FAQ 2: What does “open-box” furniture mean? Is open-box furniture safe?

Open-box furniture is typically returned due to reasons unrelated to defects (wrong size, wrong color, changed mind). These items are often 95%–100% new and have never been fully used in a home.

Yes — open-box furniture is safe to buy when it has been professionally inspected. At Value Furnish, every piece goes through a two-step quality process at our local warehouses (NJ, CA, WA).

To ensure safety and quality:

• We perform a full inspection as soon as the item arrives at our warehouse.
• Before fulfillment, our team completes a second quality audit to verify condition.
• Only items that pass both inspections are made available for purchase.

This makes open-box a safe, smart, and sustainable way to buy high-quality furniture at a fraction of the retail cost.

✅ FAQ 3: Why is open-box furniture cheaper?

Open-box furniture costs less because it has been opened or returned, but is still in excellent, almost-new condition. Instead of going back into retail inventory, it goes into the secondary market — which allows us to offer major savings (up to 70% off).

Reasons prices are lower:

• Customer returns: Often returned due to color, size, or style mismatch — not damage.
• Retailer overstock: Excess inventory that didn’t sell fast enough.
• Unopened or lightly opened boxes: Packaging may show wear, but the item inside is pristine.
• No expensive retail showroom: Our warehouse-based model in NJ/CA/WA keeps costs low and savings go directly to you.

Open-box is the best way to get designer-level furniture at unbeatable prices, especially if you are located near one of our local warehouses (e.g., New Jersey or the Tri-State Area).

✅ FAQ 4: What happens if my item has defects?

We take quality extremely seriously. Because Value Furnish specializes in open-box furniture, we built our process to give customers peace of mind:

🔍 Two-Step Quality Inspection

1. Inspection at arrival — We examine every item when it arrives at the warehouse.
2. Final audit before fulfillment — Before shipping or pickup, we re-inspect the product to confirm its condition.

💯 Your Guarantee

If we identify a defect during the final audit, we will:

1. Immediately notify you
2. Provide additional photos or videos
3. Issue a full refund if the item does not meet your expectations

If a rare issue is discovered after delivery, simply contact us — we stand behind every item we sell and will work quickly to resolve it.

Because our inventory is local (e.g., NJ warehouse serving NJ/NY/PA), resolution is fast and personal.

✅ FAQ 5: How do I place an order?

Placing an order is easy:

1. Browse our selection of furniture.
2. Add the items you like to your cart.
3. Proceed to checkout and complete your payment.
4. You’ll receive a confirmation email with details about your order.

✅ FAQ 6: What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options as indicated during checkout.

✅ FAQ 7: Do you offer shipping?

Yes, we offer shipping across the United States except Alaska and Hawaii. Shipping costs and delivery times vary based on your location and the size of the items. Shipping details are provided at checkout.

✅ FAQ 8: How long does delivery take?

Delivery times depend on your location and the size of the item. Typically, orders are processed within 2 business days, and shipping can take an additional 7-10 business days. We’ll provide an estimated delivery date with your order confirmation.

✅ FAQ 9: Can I return an item?

No, all sales are sold as-is and final. Since we specialize in open-box furniture sold at discounted prices, we do not accept returns or exchanges. Please ensure you review the item details and any noted imperfections before making a purchase.

✅ FAQ 10: What if my furniture arrives damaged?

We take great care to package your items securely. However, if your item arrives damaged due to shipping, please contact us within 48 hours of delivery at support@valuefurnish.com. We’ll work with you to resolve the issue promptly.

✅ FAQ 11: Do you have a showroom or store?

ValueFurnish operates exclusively online, allowing us to offer lower prices. However, we occasionally host pop-up events where you can see some of our items in person. Stay updated by following us on social media!

✅ FAQ 12: How is ValueFurnish sustainable?

By reselling open-box furniture, we help reduce waste and the demand for new manufacturing. Our process minimizes intermediate storage and transportation, leading to a smaller carbon footprint compared to traditional retail.

✅ FAQ 13: Can I track my order?

Yes, once your order has shipped, you’ll receive a tracking number via email. Use this to monitor your shipment's progress until it arrives at your doorstep.

✅ FAQ 14: How can I contact ValueFurnish?

For any questions, feel free to reach out to us at support@valuefurnish.com. Our customer service team is available Monday through Sunday, 9 AM - 5 PM EST.


Value Furnish ships nationwide across the continental U.S. (excluding Alaska, Hawaii, and Puerto Rico), with local warehouses in New Jersey, Los Angeles, and Seattle. If you’re located near one of our warehouses, you can take advantage of faster delivery and cheaper shipping cost.